Privacy policy

Fuumall Limited and its affiliates and subsidiaries, doing business as KIBAKO ("KIBAKO", "we", "us", or "our"), respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://www.kibakoshop.com), mobile applications, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

For the purposes of applicable data protection laws, the data controller is:

Fuumall Limited
Room D07, 8th Floor, Kai Tak Factory Building Phase II, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: support@kibakoshop.com

We may collect the following categories of personal data:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment-related information (processed via third-party providers)
• Account login details
• Customer support communications

• IP address
• Browser type and device information
• Pages visited and usage data
• Cookies and tracking technologies

• Order details
• Payment status
• Delivery information

If you are located in the European Economic Area (EEA), we process your data based on:

• Contractual necessity (e.g., order fulfillment)
• Legitimate interests (e.g., fraud prevention, service improvement)
• Consent (e.g., marketing emails, cookies)
• Legal obligations

We use your personal data to:

• Process and fulfill orders
• Provide customer support
• Manage your account
• Improve our Services
• Prevent fraud and enhance security
• Send transactional communications
• Send marketing communications (with consent where required)

We may share your information with:

• Payment processors (e.g., credit card networks, digital payment providers)
• Logistics and shipping companies
• IT and hosting providers

Within Fuumall Limited group for operational purposes

When required by law or to protect rights

Your information may be transferred to and processed outside your country, including Japan and other jurisdictions.

Where required, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Equivalent legal protections

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

Depending on your location, you may have the following rights:

• Access your data
• Request correction
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise your rights, contact: go.gyousei@hongmall.co.jp

We use cookies and similar technologies to:

• Enable core functionality
• Analyze usage
• Personalize content
• Deliver advertising (where applicable)

Where required by law (e.g., EU), we obtain your consent before using non-essential cookies.

You can manage cookies via:

• Cookie banner
• Browser settings

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.

Our Services are not intended for individuals under the age required by applicable law (e.g., 16 in the EEA).

We do not knowingly collect personal data from children.

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have any questions:

Fuumall Limited
Email: support@kibakoshop.com